Although there are many glamorous aspects of working in the hotel field, I found out Monday that there are some important aspects of this job, that are not so glamorous. For instance, keeping the building and facilities clean is critical to guests satisfaction, but as I found out, toilets do not clean themselves. I spent time working with Julie and her staff at McKenna Hall to see what goes on behind the scenes to ensure a clean building for our guests. We cleaned sinks, floors, windows, and yes, even toliets. My new found appreciation for the staff at McKenna was obvious as this is not easy work. And unlike some of the areas where guests are impressed by the sights of culinary treats, or dazzled by services rendered, this work is not always recognized. But spending a day with these folks, it is obvious that they take prided in what they do, and they provide an invaluable service to the operation and are an integral part of our overall success. If I wore I hat, I would tip it to them for their hard work and dedication.
No comments:
Post a Comment