Day 18

Thurday began my front desk orientation as I spend time with Shannen and her staff. The front desk is the heart of the hotel and the center of activity as the staff is constantly fielding questions both in person and over the phone. After helping with checkouts in the morning, it was off to spend more time at the Century Center with Shannen and Carol. The Chamber of Commerce was hosting a Business Expo allowing many of the local vendors to share information about their products and services with the community. Our focus was on Sorin's as we tried to promote our business and inform locals about our restaurant. It is amazing that after 50 years people who live in this area are still unfamiliar with Sorin's and are not aware that it is open to the public. But after handing our nearly 900 mini desserts and 800 coupons, perhaps we can change this perception.