Thursday, September 25, 2008

Days 19-21


On Friday, September 19th and for the rest of the weekend, I spent more time at the Front Desk with Pat, Whitney and the rest of the staff. They were training me on how to check in guests and check out guests. I really enjoyed welcoming the guests to the Morris Inn and wishing them safe travels home when they were departing. I also enjoyed watching our staff interact with the guests. It is apparent that they enjoy what they do, and this comes across to our guests. I was also surprised by the amount of activity in this area. Although the hotel is relatively small, the two employees on each shift were always busy. If guests weren't checking in or out, the phone was ringing for future reservations, or someone was asking for directions or advise on a good local restaurant. They truly demonstrate what it means to be in the hospitality business.

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